Why is it important for a local business to process reviews?
82%of customers read local business reviews
Responses to reviews affect the loyalty and trust rating of the company
You get consumer insights and analytics necessary for business development
You increase your star rating and conversion rates on platforms
You influence the ranking (position of the company) in the local search results
Learn more
What reviews need an automatic response?
According to BrandWizard, over 40% of reviews can be processed using auto-replies. These are reviews without text, only with a rate or with little text.
Examples of reviews that can be processed automatically:
choosing the order of answers, if several are given (random or sequential)
select a source of reviews (catalog)
choice of location
Get the full benefit of working with reviews with the use of:
BrandWizard auto-replies to reviews allow you to:
Save employees time
Save your time processing reviews with specific scenarios while adhering to corporate standards
Reply to reviews promptly
Autoresponder work "seven days a week", even on holidays or when employees are on vacation. Response speed within 15 minutes
Increase the level of trust to the company
Listings with replies to reviews generate more trust among users, which stimulates additional views
Increase rating and conversion
Increase your star rating, the growth of which affects the possibility of getting into the top local search results and increases the conversion to points of sale
Get a demo
Get a BrandWizard live demo
As part of the demo, you will:
Get acquainted with the demo version of BrandWizard and test the platform's features for your business
Discover where users write reviews about your company and its average online rating
Receive a report on your company's current online presence to assess how is representation in digital services