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Advanced Online Reputation Analytics
Track ratings, sentiment, response performance, keywords, and location-level trends in one place, so your team can understand what customers are saying, act faster, and improve reputation at scale
100+ multi-location businesses stand out in local search with us
Understand what shapes your reputation across locations
CHALLENGE
Multi-location brands receive valuable customer feedback every day, but it is hard to turn large volumes of reviews into clear decisions. Without structured analytics, patterns stay hidden and reputation work becomes reactive.
SOLUTION
Advanced Online Reputation Analytics helps teams analyze reviews by location, city, source, keyword, and topic in one place. It gives a clear view of sentiment, ratings, reply performance, and recurring themes.
RESULT
Identify weak points faster, understand what drives customer perception, measure progress over time, and improve online reputation with more confidence.
Understand customer feedback across all locations
Sentiment insights
Consistent posting supports visibility and engagement
Understand how customers feel about each location with sentiment data based on review content. Compare branches side by side and quickly identify where experience is stronger and where attention is needed.
Topic analysis
Keywords, topics & aspects
See which words, themes, and service-related aspects appear most often in reviews. Discover what drives positive feedback, what causes complaints, and which issues repeat across locations.
Reply metrics
Ratings, replies & response time
Track average rating, review volume, reply rate, and response speed in one place. Measure how well your team handles reputation management and where response workflows need improvement.
Benchmarking
Location and city benchmarking
Compare reputation performance across locations, location groups, and cities. Identify top-performing branches, underperforming markets, and operational gaps more clearly.
Trend analysis
Reputation trends over time
Monitor how sentiment, ratings, and review activity evolve over time. Use time-based trends to understand whether your reputation is improving and where changes need investigation.
Reporting
Exportable reputation reports
Turn review data into structured reports for regional managers, operations teams, and leadership. Share insights without building manual summaries from scratch.
Drive growth with actionable reputation insights
Reputation performance overview
Track review volume, reply rate, response time, sentiment, and rating trends in one place, so your team can quickly understand how reputation is performing across all locations.
Keyword, topic & sentiment analysis
See what customers talk about most, which themes drive positive or negative feedback, and how sentiment changes over time, without manually sorting through reviews one by one.
Location-level benchmarking
Compare ratings, response performance, and sentiment across locations, cities, and regions to identify top performers, spot weak points, and prioritize action where it matters most.
Bring clarity to your online reputation performance
Head partnered with BrandWizard to unify its listings across major platforms, improve customer engagement, and build a more trustworthy local footprint.
Synevo partnered with BrandWizard to verify and optimize its Google Business Profiles, bring consistency across locations, and build a structured approach to reviews and local SEO.
Hornitos partnered with BrandWizard to optimize and verify its listings, build a more efficient review workflow, and create a consistent local presence across platforms.
Modern Food Company partnered with BrandWizard to unify and verify its locations, standardize listing data, centralize review operations, and clean up photo galleries at scale.
Pillin partnered with BrandWizard to keep Google listings consistent, monitor and respond to reviews from one place, and increase review generation at the point of sale across its entire network.
How Al Rifai increased visibility and customer engagement across 101 locations, with a 335% increase in impressions and an 89% boost in direction requests.